Returns

Returns/ Refunds Policy and Requirements
  • As of October 1, 2017 we will no longer be replacing harnesses/items that are damaged due to dogs chewing on buckles and/or other parts of the item. In addition, we will no longer be accepting nor giving any type of refund or credit for used products that do not abide by our return/refund policy. We are not responsible for returning items that do not meet our return/refund standards. Do not send back items that have been worn, as they will not be refunded/credited nor will they be sent back to purchaser. 
  • To be eligible for a return the items need to be in BRAND NEW, HAIR-FREE, unaltered, and unwashed. Items need to be returned within 21 days of the purchase date for a credit refund. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund. 
How to return your items:
  • Package your unworn item(s) and include the packaging slip. If packaging slip is unavailable please go to your email and print off your original order receipt that includes your order number.
  • Send the item(s) back to:
Frenchie Bulldog
3 Tweddle Terrace
Bowburn, Durham
DH6 5AF
United Kingdom
 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  •  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Non-returnable items: Sale Items, Gift Cards, and Downloadable Software Products may not be returned.

 Refunds (if applicable)

Once your return is received, inspected, and approved (the item must meet our return requirements), then your refund will be processed, and a credit will automatically be applied to your original method of payment. It may take 5-7 business days for your bank to process the refund to your account. 

Late or missing refunds (if applicable)

If you haven’t received a refund after 7 business days, contact your bank/credit card company.

If you’ve done this and you still have not received your refund yet, please contact us at international@frenchiebulldog.com.

Exchanges 

We do not accept exchanges at this time.

Due to high sell-out risk, the only way to guarantee that you will receive your desired item/size/color is to place a NEW order for the item in your desired size/color and send back the unused HAIR-FREE item that you would like to return.  

Gifts

If you received your item as a gift, and need a return/exchange please email international@frenchiebulldog.com 

Discounts

Only one discount per order will be honored.

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